Artificially locking customers in may feel profitable today, but it’s a fragile bond in the face of shifting economic needs ...

Many e-commerce businesses adopt complex loyalty programs to keep customers around, but these strategies don’t always perform as well in today’s market. Instead, making authentic connections is now ...

Threat circuitry overrides rational intention When giving feedback, you may anticipate the discomfort activation (for you or them) of the amygdala-sympathetic system. This can lead to avoidance. At ...

Not every customer comes in ready to be helped. In fact, some arrive actively ready for a fight. One employee recognized that from the moment he saw a cantankerous man fumbling with his trailer in a ...

This article details how to define your ideal customer profile (ICP) for highly effective marketing. It emphasizes using ChatGPT with specific prompts to identify best client traits, uncover core ...

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

As the Safeway strike continues, shoppers may be turning to King Soopers and other grocery stores for their Fourth of July weekend shopping. Map shows Donald Trump's approval rating in every state on ...

DEAR ABBY: The grocery store a mile from our house has recently gone through a major expansion and upgrade. I have shopped there my entire life. The store has two points of ingress and egress. I have ...

Apple customers aren’t thrilled they’re getting an ad from the Apple Wallet app promoting the tech giant’s original film “F1 the Movie.” Across social media, iPhone owners are complaining that their ...

Instagram ads impersonating financial institutions like Bank of Montreal (BMO) and EQ Bank (Equitable Bank) are being used to target Canadian consumers with phishing scams and investment fraud. Some ...

In the rapidly evolving landscape of financial services, staying ahead of the curve with technological innovation is not simply an advantage—it’s a necessity. That’s why financial services firms have ...