Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Field service management software allows you to manage all your ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

If you think everyone is chasing your customers and trying to erode your market share, your fear might be justified. The Internet has given companies long arms to reach into your backyard. This means ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Join us in Atlanta on April 10th and explore the landscape of security workforce. We will explore the vision, benefits, and use cases of AI for security teams. Request an invite here. Freshworks, a ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Chad Brooks,Managing Editor Business.com earns commissions from some listed ...

Entellium, a developer of on-demand Customer Relationship Management (CRM) software, announced it has received the mantle of leadership in the field of CRM from Forrester Research. In a report titled, ...

OpenMethods, a customer service management software company in Los Angeles, has raised a $5 million round. The investment will be used to enhance OpenMethods’ cloud-based customer service software and ...

Companies and application providers can no longer look at customer service as a series of silos, according to a new report from Forrester Research. Rather, leaders at these companies should know that, ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...