"1st - I call to get service turned on to a place I just got and was accused very bluntly, rudely, and insultingly of stealing power and was told I.had to provide a proof of residence of where I was staying at the time, a copy of my new lease, and proof from the landlord that he owned the place and pay a $416 deposit \n2nd - I did all of this and was told verbatim that those requirements being met was all I needed to get the power turned on then two days later I call to see why it's not on only to find out that I needed to find an inspector to get approval of equipment to get the service turned (cost another $200) ....had I not called. No one was going to call me to let me know I needed to do that as if it was ok to leave me waiting in November with no heat, hot showers or light\n3rd I send this in and they act as if it's ok for me not to know when the power is going to be turned on and they're department is backed up as if I should be understanding that they can't do their job in a timely manner \n4th I ask to speak with a supervisor who said none of this requires them to expedite my power being turned on and was bluntly told it will not be expedited and when I asked this rude woman Mrs Pennington who her supervisor was or what her contact info was she flat refused to tell me and told me to call the customer support number which is the same number I had been calling this entire time as if that's been any help at all. \n5th I have an 11 year old daughter who can't come here as well as a mother on oxygen who also can't come here until it gets turned on and that doesn't seem to matter to them I would love if someone from AEP would call me and take some accountability as well as fix my issue so that yelp is as far as I go with this complaint because I know in my heart that a company this large that has made it this long has to have a higher standard of customer service than I've been shown to date my name is marc Harless and they have my contact information on file"
The American Society for Nondestructive Testing (ASNT)
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